In addition to existing support for Passive Call Recording through physical connections at a voice/mediagateway, NovoLog will support Active Call Recording through integration, or logical connection, with leadingInternet Protocol (IP) equipment suppliers’ communication management software.
Levis, Quebec & Las Vegas, NV (PRWEB) June 28, 2010 -- With its first participation at Cisco Live, Novo
Technologies announces support for Active Call Recording as Novo continues to innovate and provide their
customers with better and cheaper recording solutions for call quality management and regulatory compliance
applications as part of a best-of-breed integration strategy for their flagship software product, NovoLog.
As contact centers and corporate telephony systems migrate from legacy communication infrastructures to IP
platforms, it is essential that complementary software solution providers stay in step with the plethora of new
robust features unlocked by such leading-edge environments. The integration of NovoLog with IP
communication management software will deliver all the benefits of Active (versus Passive) Call Recording,
such as large-scale automatic or on-demand recording. As well, Active Call Recording provides for greater
scalability with less equipment and richer call information.
|Our customers are in the business of continuously improving service for their clients and we, at Novo, are inthe business of helping to make that happen.|
the business of helping to make that happen. With the rapid adoption of IP technologies, we’re working closely
with our customers to get the most out of new features that have become available with Active Call Recording
so that they can better address critical call quality management and regulatory compliance needs", says
Danny-Paul Blouin, VP Marketing and Sales at Novo Technologies.
Novo Technologies is a leading innovator and supplier of flexible, cost-effective and adaptable call recording
solutions used for compliance and quality management applications. With its leadership in the development
and integration of new software solutions, Novo is dedicated to help organizations to proactively and effectively
capture and manage corporate transactional content. Consequently, organizations are able to extract business
intelligence from customer interactions thus providing their clientele with the best customer experience.
For the last 15 years, Novo Technologies has experienced remarkable growth and its solutions are
implemented in contact centers of all sizes coming from a variety of industries in North America; among which
are the top leaders in the Canadian financial and insurance industries. For more information about Novo
Technologies, please visit us at Cisco Live 2010, Las Vegas (Booth 1) or at www.novotechnologies.com.
Danny Paul Blouin
Vice-President Sales and Marketing
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