Tuesday, November 24, 2009

User Survey Shows BPM Provides Fast Payback

According to recent research by AIIM, half of organizations using Business Process Management (BPM) tools achieve a payback of their investment in 18 months or less. In all, 72% recoup their spend within 2 years.

Silver Spring, MD (Vocus/PRWEB ) November 24, 2009 -- According to recent research by AIIM, half of organizations using Business Process Management (BPM) tools achieve a payback of their investment in 18 months or less. In all, 72% recoup their spend within 2 years. Once the tools are in place and understood, further projects take an average of 8 months to complete. In addition to cost savings, users report faster process throughput and improved compliance from more consistent processes. A majority of respondents feel they have only addressed one-fifth of the potentially profitable BPM projects in their organization, and consider BPM to be “significant” or “imperative” to their business.

New Research on Business Process Management (BPM)
New Research on Business Process Management (BPM)
Doug Miles, Director of Market Intelligence for AIIM, comments, “The survey shows a wide range of processes to which BPM has been successfully applied. Accounts payable is a popular application, scanning incoming invoices and matching them in the finance system. The survey also showed good results in customer support, proposal generation and a number of HR processes. The biggest technical issue restricting growth is integration with other enterprise systems, although increasing use of Service Oriented Architectures (SOA) can make this much easier. We also found that most organizations don’t fully understand their current processes - or cannot agree what they are. This makes mapping and optimizing difficult.”

BPM has mixed origins in scanned document workflow and enterprise application integration. As a result, IT departments are likely to initiate BPM projects in a third of companies, whereas Line of Business managers take the lead in the next third. The survey found that identification of an end-to-end process owner is one of the most important aspects of successful project management.

Organizations are most likely to source Business Process Management modules from their document management or ECM suite provider, but others use dedicated BPM suites and best-of-breed toolsets, or the BPM functions within their enterprise applications. Net investment in BPM, particularly BPM services and consultancy, is set to increase in the next 12 months compared to the last 12 months.

Based on over 450 responses, the AIIM research report is entitled “Business Process Management – are we making the most of content-driven processes?” Part of the AIIM Industry Watch series, the full report is free to download from the AIIM website at http://www.aiim.org/research/business-process-management-research.aspx. It is underwritten by EMC Corporation and IBM.

About the Research
This survey was taken by 495 individual members of the AIIM community between October 8th and October 23rd, 2009, using a Web-based tool. Invitations to take the survey were sent via e-mail to a selection of the AIIM worldwide community members.

About AIIM
AIIM (www.aiim.org) is the community that provides education, research, and best practices to help organizations find, control, and optimize their information. For over 60 years, AIIM has been the leading non-profit organization focused on helping users to understand the challenges associated with managing documents, content, records, and business processes. The AIIM community includes over 65,000 ECM users and professionals.

About EMC
EMC Corporation (NYSE: EMC) is the world's leading developer and provider of information infrastructure technology and solutions that enable organizations of all sizes to transform the way they compete and create value from their information. Information about EMC's products and services can be found at www.EMC.com.

About IBM
For more information about IBM software, please visit www.ibm.com/software/ecm

For more information, contact:

Beth Mayhew
Director, Marketing
bmayhew (at) aiim.org

Doug Miles
Director, Market Intelligence
dmiles (at) aiim.org

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