Wednesday, January 20, 2010

InfraDesk Shortlisted by The Know List Awards for 'Best Value - ROI'

ITIL SaaS Service Desk solution InfraDesk shortlisted for The Know Awards, a leading resource for legal IT professionals, 'Best Value for ROI' Award

Bedford, MA (PRWEB) January 20, 2010 -- InteQ announced today that InfraDesk, the company's software-as-a-service ITIL service desk solution has been shortlisted by The Know List Awards for 'Best Value - ROI' Award. To qualify for this award, the company was required to articulate how InfraDesk provided value specifically as it related to the overall return on investment (ROI) to the business.

The Know List is a source for legal technology professionals. Members benefit from access to IT communities, event information and a collaborative atmosphere designed to assist legal IT professionals in all areas of technology to support their practice.

"One of the reasons we developed InfraDesk was to reduce the burdensome costs associated with on-premise solutions and it is an honor to be recognized by The Know List's "Best Value - ROI" Award for our ability to demonstrate how InfraDesk provides a significant value to our clients," stated Santhana Krishnan, Chairman and CEO, InteQ. "This nomination speaks volumes about the dedication InteQ has to the market in delivering solutions that not only satisfy the needs of IT service management and help desk solutions, but also provide an opportunity to derive financial benefits at a high ROI with a low TCO."

InfraDesk provides a number of benefits to enterprise clients, includng the overall return on investment. Upon implementation, organizations typically reduce costs by as much as 70% as compared to on-premise service desk software . In addition, automated workflows, accelerated adoption rates and the fastest time to production ensure InteQ's clients receive the best value.

Secure Software-as-a-Service (SaaS) Platform - SaaS delivery model means InfraDesk clients accelerate their overall return on investment by eliminating the need to invest in the acquisition and support of the infrastructure required to run this application. In addition, this delivery model enables InfraDesk to be a 'green' IT solution due to the removal of servers and infrastructure on the client's site and leveraging a multi-tenant architecture.

Automated ITIL Workflows - Remove manual steps, tasks, to-do's from the support analysts' sensitive time while removing human error (it happens). The automated workflows built within InfraDesk enable clients' support teams to control the movement of the ticket based on data, user roles, priority and other content.

Easy Adoption Across the Enterprise- The simplicity of InfraDesk ensures that upon implementation, acceptance and global adoption is trouble-free. Training is accelerated as a result and divisions within the enterprise beyond the IT function will often adopt the solution to fit their unique needs. Using a same platform throughout the organization eliminates the need to purchase other applications.

Significantly Lower Total Cost of Ownership - Monthly pricing is based on the size of the IT support staff (agents) and allows InteQ clients to predict what they are spending before they spend it. Removal of in-house infrastructure, reduction in administrative resources and coders all allow for reduction in costs which means InfraDesk adopters have more flexibility within their budgets to reduce expenditures or make other purchases.

Fastest Production Time: Because the application is delivered over the web, InfraDesk clients are up and running in weeks instead of months. This reduces down-time and aides the transition from one application to another without displacing the support team.

Highly Productive User Interface: Service Desk Agents can take advantage of the highly productive user interface to work multiple tickets at the same time. InfraDesk allows agents to open separate windows and work in parallel improving overall efficiency.

Enterprise Integrations and Readiness: InfraDesk's open architecture allows for easy integrations with other third party enterprise software. Out-of-the-box adapters are available to enable integrations such as Single Sign-on, data synchronization with Active Directory and automated ticket creation based on alerts received from network management systems.

InfraDesk is also the recipient of the American Business Awards Stevies for Best New Product - Software-as-a-Service and Network Product Guides 'Best in SaaS' award. The company recently announced Timberland and Eastern Mountain Sports as some clients who have benefited significantly from switching to InfraDesk. InfraDesk offers significant cost savings when compared to on-premise solutions such as BMC Remedy, CA Service Desk, BMC Magic and HP Service Desk.

InfraDesk - ITIL SaaS Service Desk Solution

InfraDesk is an On Demand ITIL Service Desk application delivered as a service over the web based on InteQ's unique ITIL process automation approach. The simple and robust enterprise service desk solution provides the foundation for IT organizations Service Delivery and Operations to ultimately support overall Service Strategy. Through its Software as a Service (SaaS) delivery model, InfraDesk enables large organizations to eliminate costly maintenance upgrades and lengthy implementation cycles commonly associated with on-premise software solutions while providing the affordability to small and medium-sized organizations without sacrificing functionality or flexibility.

About InteQ:
Founded in 1995, InteQ is a leader in on demand IT Service Management (ITSM), providing a comprehensive suite of managed services, an on-demand service desk solution, and award-winning training and consulting in ITIL - the IT Infrastructure Library. InteQ's on demand solutions have been successfully implemented in over 90 countries through its global service delivery model with operations in the United States and India. For more information, visit www.inteqnet.com or contact 888.4IT.MGMT.

About TheKnowList:
TheKnowList is the premier focal point for legal technology information and services, producing a useful 'in the drawer' reference of software suppliers, consultants and service providers, TheKnowList is published every six months in a handy A5 format and is sent FREE of charge to over 1900 IT Directors, COO's and other senior professionals in the Legal 500. TheKnowList also provides online services & information, TheKnowList also hosts the UK legal industry's technology awards, TheKnowList Awards. www.theknowlist.com or contact +44 (0) 20 7917 6215.

InteQ Corporation, InteQ and the InteQ logo are registered trademarks of InteQ Corporation. All other product and company names mentioned are used for identification purposes only and may be property of their respective owners.

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[Via Legal / Law]

Posted by prolink at 7:45 AM

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