Workflow flexibility and Smartphone options within BigHand software increase US law firm’s user adoption by more than 200% and improve client service
Chicago, IL (PRWEB) January 28, 2010 -- Birmingham, Alabama-based Balch & Bingham LLP today announced it successfully implemented BigHand voice productivity software, providing more than 235 licenses to its staff, including 75 BigHand Mobile users. Since first using BigHand, the firm has seen user adoption surpass initial expectations primarily among mobile attorneys now using their Smartphones to dictate tasks and work to office-based staff.
we have been able to vastly streamline the dictation workflow... and the most significant difference has been the firm’s ability to use BigHand Mobile with Smartphones including the Blackberry® |
Also according to Ms. Lewis, the three week implementation and roll-out experience was extremely smooth and non-eventful: “We worked very closely with the BigHand folks on establishing all the necessary technology and deployment options long before our pilot group started using the application. As a result, we didn’t run into any difficulties or resistance, and had the reassurance that the experienced BigHand Support Group could address any potential issues. I have managed many new software projects and now realize that the BigHand experience was one of the easiest and most rewarding, especially from our users’ standpoint.”
Since implementing BigHand, Balch & Bingham has documented numerous benefits:
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About Balch & Bingham LLP:
Founded in 1922, Balch & Bingham LLP has over 250 attorneys and counselors in its six offices. Balch & Bingham gives a business-first perspective to clients. We help clients build stronger, more profitable companies. We combine business insight with legal excellence to address client issues before they become expensive legal problems.
About BigHand:
BigHand is based out of London, Chicago, Sydney and Toronto. BigHand is a Microsoft Gold Partner, BlackBerry ISV Partner, and was voted ‘Dictation System of the Year’ at the 7th Annual Law Technology News (LTN) Awards 2009. BigHand was also nominated at the British Legal Awards 2009 as ‘Technology Provider of the Year’. Additionally, BigHand won 'Mobile Product of the Year' at the CNet Business Technology Awards 2008 and ‘Best of Breed System of the Year’ at the Legal Technology Awards for 2008. Further information is available at www.bighand.com.
Contact:
Dan Speed, VP Marketing, BigHand Inc
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[Via Legal / Law]
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