Call Recording Leader Novo Technologies Invests in its Growth Strategy by Hiring Industry Veteran, Danny P. Blouin as New Marketing and Sales Lead.
Levis, Quebec (PRWEB) November 3, 2009 -- Novo Technologies a leading provider of call recording and call quality monitoring solutions for contact center optimization and corporate compliance efforts, today announced that it has named Mr. Danny P. Blouin as Vice President Marketing and Sales.
Danny P. Blouin was asked by Novo Technologies to lead efforts to expand both its product portfolio and international distribution channels. He will also continue to consolidate Novo's position in the Canadian market.
Danny Blouin brings recognized expertise in contact centers and telecommunications from over 20 years of experience in selling and marketing leading-edge ICT solutions around the world. Prior to joining Novo, Mr. Blouin held the title of VP Marketing at TelcoBridges, a supplier of telecommunications equipment to service providers and solution developers around the globe. Before that, he led the market development efforts for contact center solutions in Quebec for TELUS, a $9B national telecommunications service provider. Prior to TELUS, he held leadership roles at SpeechWorks (a provider of voice solutions for enterprises and carriers; now a subsidiary of Nuance Communications) and Bell Canada.
"Novo is proud to make Danny part of the team," said Louis Turmel, President and CEO of Novo Technologies. "His experience and market leadership will make him a key contributor to our team as we embark upon a new growth phase for the company." Mr. Turmel also stressed that "part of Novo's plan is to keep investing a significant part of its revenues (almost 50%) in R&D and to partner with market leading organizations that will allow Novo to expand its solutions outside of its traditional markets. We are looking to Danny to help guide our R&D efforts."
"This is the perfect time for me to join Novo as we lay the groundwork for the future," said Danny Blouin. "Novo has deployed hundreds of solutions since its inception and the team has a stellar reputation in the industry. Under Louis' guidance, Novo is putting in place a plan that will see the leadership of Novo and its partners increase in Novo's traditional markets as well as new markets. It is indeed a great opportunity to be working with Novo."
For more than 15 years, Novo Technologies has been committed to offering a range of advanced solutions for call recording, quality monitoring, first call resolution and workforce management, with the objective of optimizing call center performance and empowering the customer experience.
About Novo Technologies:
Novo Technologies (www.novo.ca) is a leading innovator and supplier of flexible, cost-effective and adaptable solutions for the measurement of contact center Key Performance Indicators measurement as well as compliance recording. With its leadership in the development and integration of new software solutions, Novo is dedicated to helping organizations proactively capture and manage corporate transactional content effectively, yielding actionable business intelligence from customer interactions, while providing its clientele with the best customer experience.
Since its establishment in 1995, Novo Technologies has experienced remarkable growth and received numerous awards for its innovation. To this day, Novo has been serving its advanced technology and superior service to hundreds of organisations worldwide. Its call recording and call quality monitoring solutions are implemented in contact centres of all sizes, across a variety of industries in North America; among which are 911 and emergency services operations and leading organizations in the banking and insurance industry in Canada. Novo also acts as the Canada's leader in digital court session recording with its system installed in more than 1,000 courtrooms.
Contact information
Marie-Pier Godere
Marketing Coordinator
1-888-657-6601 #240
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