BoxTone(R), the expert in mobile user management, today announced the release of a study commissioned by BoxTone and conducted by Forrester Consulting, “Taking Control of Enterprise Mobile Users," which shows that as the number of mobile users grows and devices become more diverse, there is more pressure on IT to deliver superior service levels and security while containing support costs. As a result, there is a greater need for advanced, automated mobile management tools that can empower mobile users while driving greater control and visibility for IT.
Columbia, MD (PRWEB) January 26, 2010 -- BoxTone(R), the expert in mobile user management, today announced the release of a study commissioned by BoxTone and conducted by Forrester Consulting, “Taking Control of Enterprise Mobile Users.”
With more devices, new applications and the increasing complexity of devices, Forrester states that organizations need to go beyond basic provisioning and configuration tools and deploy ITIL-based technologies that can actively monitor mobile performance, utilization and overall mobile user experience. This ensures maximum productivity gains at the most reasonable cost, regardless of ownership or device type.
According to the study, as a greater percentage of total employees go mobile and gain official IT support, the opportunity to positively affect the business is hampered only by IT’s ability to manage the devices, secure the business and ensure a positive user experience. As organizations increasingly rely on smartphones to support critical business functions, they need tools to help ensure mobile users are productive and secure.
The study found that nearly half of the companies surveyed need increased security and control over mobile devices and data. Specifically, 33 percent of companies ranked “better control over security of information on devices” as their top method of improving IT’s ability to support and manage mobile users; 21 percent would like to see more control in order to optimize mobile service quality; and 19 percent believe management tools to accommodate multiple device platforms are necessary to improve the support mobile users receive.
“The results of the Customer Tech Adoption Profile reflect what we have been seeing in the market place, the sheer number of users and complexity of the devices are becoming too much for IT to manage in a way that keeps employees productive and costs low,” stated Alan Snyder, CEO, BoxTone. “Mobile User Management is a critical investment for organizations that truly want to maximize the value that can be gained from mobile employees.”
BoxTone’s mobile user management software is designed for a multi-device, multi-platform environment and
automatically discovers and inventories all enterprise-connected smartphones, tracks utilization, identifies threats and eliminates wasted spend. BoxTone supports all BlackBerry smartphones as well as ActiveSync devices including the Apple iPhone, Windows Mobile, Palm Pre and Google Android.
Other capabilities include Asset, Expense & Compliance Management, to unlock and control critical mobile data while recovering 3-8 percent in costs from under-utilized devices; Incident Management, designed to proactively warn of pending issues before users call while cutting mean time to repair (MTTR) by 70-80 percent; Problem Management, to proactively tune system performance and resolve chronic issues, reducing costly incidents by 30-40 percent; Service Desk Management, useable by even novice staff to resolve inbound mobile user support calls in less than three minutes; and User Self-Service deployed as an device application, which enables mobile users to identify and resolve 20+ risks and issues before they lead to missed messages, outages or slow performance.
About BoxTone
BoxTone software is trusted by more than 230 of the world's leading enterprises and government agencies, including 70 in the Global 2000, to manage, monitor and support the BlackBerry smartphone platform, and the ActiveSync smartphone platform featuring iPhone, Android, Palm Pre and Windows Mobile devices. Built on patented SmartMP(TM) technology and conforming to industry standard ITIL best practices, BoxTone's modular software suite and role-specific consoles enable IT and services organizations to proactively improve mobile performance, reduce support costs and accommodate rapid smartphone growth, all while guaranteeing the high quality of service that mobile users demand. Learn more from the expert in mobile user management at www.boxtone.com, or call 1 410-910-3344.
BoxTone and the BoxTone logo are trademarks of BoxTone, Inc. The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties and trademarks of Research In Motion Limited. All other product or company names mentioned are used for identification purposes only and may be trademarks of their respective owners.
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