Today at the Gartner Wireless & Mobile Summit, BoxTone(R), the expert in mobile user management, unveiled BoxTone v4.0, the next major version of its management, monitoring and support software solution for the BlackBerry platform.
Chicago, IL (PRWEB) February 24, 2009 -- Today at the Gartner Wireless & Mobile Summit, BoxTone(R), the expert in mobile user management, unveiled the next major version of its management, monitoring and support software solution for the BlackBerry platform.
Building on the proven ROI experienced by more than 190 BoxTone clients worldwide representing 415,000 BlackBerry smartphone users, BoxTone v4.0 arrives just in time for IT support staff pressured to maximize productivity while minimizing mobility cost to serve.
"Enterprise and agency IT organizations cannot afford to throw more and more resources at mobility management and support challenges," said Alan Snyder, CEO, BoxTone. "BoxTone v4.0 bridges the mobility support gap, with new levels of automation to help control mobility costs, proactively prevent mobility issues and enable faster resolutions when issues do occur. Mobile deployments will continue to grow, fueled by their undeniable productivity gains. But any CIO looking for economies of scale should consider BoxTone v4.0 a mobility platform imperative."
Designed for both IT mobility pros and new support teams looking to simplify mobility, BoxTone v4.0 features several mobile management breakthroughs including: new SmartAdvisors that leverage analytics and industry best practices to recommend detailed actions to improve system health and performance; new "1-Click Fix-It" capabilities for Help Desk staff to instantly identify and then with a single click correctly resolve mobile user issues; enhanced SmartAlerts that proactively warn of platform issues sooner with root cause and simple repair instructions; and improved Expense Management for easier tracking, control and charge-back allocation of department-level mobility support and service expenses (eg. roaming and utilization).
BoxTone v4.0 also includes expanded industrial-strength configurability and scalability, including Active Directory support, regional service domain grouping, native 64-bit support and certification of linear scale beyond 2 million transaction flows per hour. The software continues to support both the Microsoft Exchange and IBM Lotus Domino platforms, and will be certified with BlackBerry Enterprise Server v.5.0 upon its release.
At a top 5 U.S. Commercial Bank, BoxTone software has already helped automate what the IT mobility team previously did manually, while enabling whole new classes of people to perform sophisticated management and diagnostic tasks without being a BlackBerry expert, and without having to access a BlackBerry Enterprise Server. Said a Senior Systems Analyst spokesperson: "I can say definitively that BoxTone software is saving us on average more than 30 minutes per inbound call. The software has truly streamlined our BlackBerry support."
In Predicts 2009: Mobile and Wireless Continue to Mature, research and advisory firm Gartner reported: "The mobile telephony area will defy the economic slowdown, showing minimal effects of the downturn. This will entrench mobile telephony as a basic human necessity … IT organizations will simplify wireless e-mail strategies, with mobile capabilities converging in IT infrastructure, more interoperability with mobile devices and reduced costs. They will be able to pursue more consolidation of IT investments." (Source: Gartner Predicts 2009: Mobile and Wireless Continue to Mature, by Ken Dulaney, Tole J. Hart, Nick Jones, Monica Basso, December 5, 2008).
BoxTone software helps organizations of all sizes control mobility costs while improving service levels, with plug-and-play modules for: Asset, Expense & Compliance Management, to unlock and control critical mobile data while recovering 3-8% in costs from under-utilized devices; Incident Management, to proactively warn of pending issues before users call while cutting mean time to repair (MTTR) by 70-80%; Problem Management, to proactively tune system performance and resolve chronic issues, reducing costly incidents by 30%-40%; Service Desk Management, useable by even novice staff to resolve inbound mobile user support calls in less than 3 minutes, the first time, cutting MTTR and reducing escalations by 70-80%; and User Self-Service, so end users can prevent and resolve their own mobile issues, reducing service desk calls by 30-40%.
Internal BoxTone customer surveys routinely return satisfaction and renewal rates at or near 98 percent. Snyder cites two main sources for these exceptional numbers: the BoxTone Advanced Performance Lab, which uses rigorous methodologies, industry best practices and customer and partner input to design, build, certify and support the company's software; and the company's team of BlackBerry-Certified Experts, who help train clients on industry best practices, provide services to optimize BlackBerry environments and choose the right software modules that can meet their needs and generate maximum ROI in the shortest period of time.
"Indeed, we are so confident in the quality, support and cost-control capabilities of BoxTone v4.0, that we are continuing the unprecedented guarantee that we introduced earlier this year," said Snyder. "Organizations that make BoxTone v4.0 their first BoxTone purchase can, if they are not completely satisfied, return the software at no cost, with no further obligation. It is an extraordinary offer rarely extended by enterprise vendors upon a major new release, but we continue to believe it is the right thing to do for the organizations and users that depend on the BlackBerry platform."
Details on the BoxTone guarantee can be found here.
BoxTone v4.0 is now commercially available. Interested organizations are encouraged to visit www.boxtone.com or call +1 410-910-3344 for more information.
About BoxTone:
BoxTone software is trusted by more than 190 of the world's leading enterprises and government agencies, including 65 in the Global 2000, to manage, monitor and support their BlackBerry platforms. Built on patented SmartMP(TM) technology and conforming to industry standard ITIL best practices, BoxTone's modular platform and role-specific consoles enable IT and services organizations to proactively improve mobile performance, reduce support costs and accommodate rapid device growth, all while guaranteeing the high quality of service that mobile users demand. Learn more from the expert in mobile user management at www.boxtone.com, or call +1 410-910-3344.
BoxTone and the BoxTone logo are trademarks of BoxTone. The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties and trademarks of Research In Motion Limited. All other product or company names mentioned are used for identification purposes only and may be trademarks of their respective owners.
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