BoxTone(TM), the expert in mobile user management, today reported strong attendance at the company's Third Annual User Conference yesterday at the Orlando World Center Marriott, with clients praising BoxTone software for helping them realize the full value from their BlackBerry smartphone deployments.
Orlando, FL (PRWEB) May 5, 2009 -- BoxTone(TM), the expert in mobile user management, today reported strong attendance at the company's Third Annual User Conference yesterday at the Orlando World Center Marriott, with clients praising BoxTone software for helping them realize the full value from their BlackBerry smartphone deployments.
Nearly 100 registrants representing 60 enterprises and governmental agencies globally saw presentations from Research In Motion, BoxTone and several well-known organizations with BlackBerry smartphone deployments including Citi, Cox Communications, Genzyme, Lockheed Martin, The Home Depot, U.S. House of Representatives and U.S. Veterans Administration.
"BoxTone is gratified to see such tremendous support from our client base," said Alan Snyder, CEO, BoxTone. "We've worked hard to earn that loyalty, with our new BoxTone version 4.0 and its powerful 1-Click Fix it and optimization capabilities for the BlackBerry platform. And we've worked extraordinarily closely with our partner Research in Motion to help streamline the important move to BlackBerry Enterprise Server 5.0 to the benefit of our clients and the BlackBerry community."
BoxTone User Conference presenters consistently stressed the value of a BlackBerry platform managed, monitored and supported by BoxTone software modules, in presentations including Customer Best Practices - Pushing Support out to the Service Desk and Oversight Done Right - Managing Cost & Compliance. Specific ROI metrics cited included 3-8% in recovered costs, 70-80% reductions in MTTR and a similar 70-80% reduction in Help Desk escalations.
Highlights also included The Blogger Crystal Ball -Top 3 Predictions in Next 3 Years, a media mobility roundtable featuring CIO.com, Port3101.org, CrackBerry.com, BlackBerryCool.com and IntoMobile.
Following the User Conference, attendees joined BoxTone, a WES 2009 Gold Sponsor, at the official WES 2009 Welcome Reception in the Solutions Showcase.
There in Booth 311, BoxTone's BlackBerry-Certified Systems Administrators demoed the software's powerful new management features, including: the first-ever pairing of 1-Click Fix-It capabilities with SmartMP(TM) analytics to enable Help Desk staff to resolve a user issue in a single click; SmartAdvisors to automate and optimize platform load balancing, tuning, deployment and expense control; and SmartAlerts to proactively detect outages and slowdowns.
Visitors to Booth 311 also saw how unique integrations extend the power, flexibility and value of the new BlackBerry Administration Service (BAS).
About BoxTone
BoxTone software is trusted by more than 200 of the world's leading enterprises and government agencies, including 65 in the Global 2000, to manage, monitor and support their BlackBerry platforms. Built on patented SmartMP(TM) technology and conforming to industry standard ITIL best practices, BoxTone's modular platform and role-specific consoles enable IT and services organizations to proactively improve mobile performance, reduce support costs and accommodate rapid device growth, all while guaranteeing the high quality of service that mobile users demand. Learn more from the expert in mobile user management at www.boxtone.com, or call 1 410-910-3344.
BoxTone and the BoxTone logo are trademarks of BoxTone, Inc. The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties and trademarks of Research In Motion Limited. All other product or company names mentioned are used for identification purposes only and may be trademarks of their respective owners.
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